Core diary
Track symptoms, medications, conditions, activities, and notes in a daily log.
Support
Help for Pollen Diary users and App Review.
Email support
For support requests, bug reports, or App Review questions, please email us and include your device model, iOS version, and a short description of the issue.
What Pollen Diary supports
The app is built for iPhone and iPad and focuses on simple daily logging with optional subscription features.
Reports and exports
Generate seasonal summaries and export diary data as CSV or PDF when available for the user’s plan.
Widgets
Use the widget to keep recent progress visible from the Home Screen or StandBy.
Subscriptions
Optional Pro access is offered through Apple’s in-app purchase system.
Troubleshooting
A few quick steps solve the most common issues.
Purchases are not updating
Open Settings in the app and use Restore Purchases. Make sure the device is signed in to the same Apple ID used for the purchase.
The widget is not refreshing
Open the app, update a log entry, and give the system a moment to refresh widget timelines. Removing and re-adding the widget can also help.
I need help with exports
Check that the app has enough free storage, then try the export again. If the problem continues, email support with the device and iOS version.
The app looks different at large text sizes
Pollen Diary supports Dynamic Type. If you find a screen that is difficult to use, please email support and include a screenshot.
Response expectations
We aim to keep support practical and clear.
Support coverage
- Email support contact: hello@springdata.uk
- Typical response target: within 3 business days
- Please include device model, iOS version, and app version when possible